Refund policy

If you are not satisfied with the product you received, please contact us at info@yourflame.eu. We will do our best to find a solution!

You have the right to cancel and return your order within 14 calendar days, for any reason and without a justification. Please contact us via email to start the proccess. Returns are handled by Packeta, our trusted partner in shipping.

The withdrawal period is 14 days from the day,

• on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly, or

• at which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately, or

• at which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or

• on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, e-mail) of your decision to withdraw from this contract. 

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

If you received a damaged product, let us know asap! Don't forget to attach photos of the damaged product and the shipping label on the outside of the package.